We are currently using three numbers to send SMS to our users, but we’ve noticed that the basic API rate no longer meets our growing demand. As our SMS volume increases, we’re trying to understand how the rate limit is structured.
Is the API rate limit set per number (one seat) or is it shared across the entire company account?
API rate limit is per user, per application. This means that if you use 3 different phone numbers from 3 different users, then the API rate limit is per each authenticated user. But if 3 phone numbers belong to the same user, then only that user can be authenticated to send messages from the phone numbers and thus, the API rate limit is the same on that user, no matter which phone number is being used to send messages.
To handle API rate limit in RingCentral platform, check out some instructions in this article.
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