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Question

Is there an API for call performance records for all users?

  • April 9, 2019
  • 3 replies
  • 589 views

I want to get the following information for RingCentral Office / MVP. I can get this data in the Analytics Portal today.

  • Total Calls
  • Total duration
  • Total Inbond
  • Total Outbond
  • Avg Calls

Is this available via API?

3 replies

PhongVu
Community Manager
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  • Community Manager
  • April 9, 2019
Hi Deepak,

Reed this blog and see the source code included from the link to a Github project.

https://medium.com/ringcentral-developers/visualize-your-business-communications-history-2c81f85c324a

Hope this helps.

  • October 9, 2021

We have a new API now for this purpose, please see this and fill out the form to request early access if you're still interested: https://developers.ringcentral.com/guide/analytics


  • November 3, 2021

let us know if you were able to use the new Call Performance Analytics API (linked below), which is just for this purpose.