The max number of simultaneous tasks per account is 2 and you have existed it. And if I remember correctly, the message store export is limited to max 20 tasks per day. Anyway, the message store export APIs are more for archiving for compliant purpose and you should not use it in this scenario.
You can use the Company Call Log and set the query params to read Fax only (type=Fax) and set the period of time using dateFrom and dateTo accordingly.
Thanks for the response.
I'm playing around with the Company Call Log endpoint, but I'm not getting enough info to pull the fax. I've uploaded the JSON response of a call report from our sandbox account. I can see all the faxes, but I'm getting Message objects for only some of them. Looks like I'm getting a Message object for all the outgoing faxes, but only on one of the five incoming faxes. I thought it was because many of them were marked as "Partial Receive", but that's not it. The only Message object I got on a received fax was for a "Partial Receive" - the two "Received" have no Message object.
Is there a way to get the contents of a fax without a Message? I know it's in there because I can call Get Message List and see it.
CallLogJson.txt
Reading the account level and detailed view, you should get the legs info and there will be 2 legs. The fax message details should be in the second leg. Here is my example record
{
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/xxxxx/call-log/NwY6raZCz1whzxx?view=Detailed",
"id": "NwY6raZCz1whzxx",
"sessionId": "665203367016",
"startTime": "2021-08-19T16:27:34.135Z",
"duration": 42,
"type": "Fax",
"internalType": "LocalNumber",
"direction": "Inbound",
"action": "Incoming Fax",
"result": "Received",
"to": {
"phoneNumber": "+1626380xxxx"
},
"from": {
"name": "RINGCENTRAL",
"phoneNumber": "+1650513xxxx",
"location": "San Mateo, CA"
},
"telephonySessionId": "s-0de91b408246444599d4d3103ffc9fd2",
"transport": "PSTN",
"lastModifiedTime": "2021-08-19T16:28:30.368Z",
"billing": {
"costIncluded": 0,
"costPurchased": 0
},
"legs": [
{
"startTime": "2021-08-19T16:27:34.135Z",
"duration": 42,
"type": "Fax",
"internalType": "LocalNumber",
"direction": "Inbound",
"action": "Incoming Fax",
"result": "Received",
"to": {
"phoneNumber": "+1626380xxxx"
},
"from": {
"name": "RINGCENTRAL",
"phoneNumber": "+1650513xxxx",
"location": "San Mateo, CA"
},
"telephonySessionId": "s-0de91b408246444599d4d3103ffc9fd2",
"transport": "PSTN",
"billing": {
"costIncluded": 0,
"costPurchased": 0
},
"legType": "CallBack",
"master": true
},
{
"startTime": "2021-08-19T16:27:34.162Z",
"duration": 42,
"type": "Fax",
"internalType": "LocalNumber",
"direction": "Inbound",
"action": "Incoming Fax",
"result": "Received",
"to": {
"name": "Paco",
"phoneNumber": "+1626380xxxx",
"extensionId": "62288329016"
},
"from": {
"name": "RINGCENTRAL",
"phoneNumber": "+1650513xxxx",
"location": "San Mateo, CA"
},
"message": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/xxxxxxxx/extension/xxxxxxxx/message-store/1547175155016",
"id": "1547175155016",
"type": "Fax"
},
"extension": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/xxxxxxxx/extension/xxxxxxxx",
"id": 62288329016
},
"telephonySessionId": "s-0de91b408246444599d4d3103ffc9fd2",
"transport": "PSTN",
"legType": "CallBack"
}
]
}If you don't see the same, can you share the entire record data (REMOVE SENSITIVE INFO SUCH AS real phone number, account Id. OR, give it some time and read again.
I think that's what I'm doing. I do notice that the only Inbound fax that has a Message object has two legs and the rest have one.
Here's what I used to get the test fax I sent myself earlier:
https://platform.devtest.ringcentral.com/restapi/v1.0/account/~/call-log/Aij5Pe5YqyWgzUA?view=Detailed
Attached the JSON. It shows it as a Received fax, but only one leg with no Message object:
CallRecJson.txt
