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Question

Not receiving any calls

  • 6 February 2023
  • 3 replies
  • 614 views

Hi,

New to RingCentral. I am trying to create the app in the Getting Started link RingOut Quick Start (ringcentral.com) . Running the 'node ringout.js' gives me the following output in my Windows console window:

Call placed. Call status: InProgress

However I am not receiving any calls. I have tried setting the 'from' and the 'to' to mobile numbers I have access to. But nothing seems to happen, I do not hear any calls going out/in. What am I doing wrong?

I have tried in both JavaScript as well as C#. Both have the status as InProgress, but no calls


Thanks


3 replies

PhongVu
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Userlevel 2
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Is this in your sandbox account? Can you make direct call to those phones? Do they ring and you can accept the call?

PhongVu
Rank
Userlevel 2
Badge

I added a user "User 2 Test" and 2 phone numbers to your sandbox account. Can you check your email (same email as the 101 extension +123@@eqtr.com) and activate the second user. You can login the RC app with the 2 users on different browsers and try making test RingOut calls.

C

Thanks Phong Vu. I have now managed to get the code running and can see the call come up on the app. Thank you so much for your help in this.

How would I take this further? The idea is to have a 'call me' option on a website and have the customer click on it and be able to speak to the team. I can get the call, but don't know how to get the caller to be able to speak. Is there a guide/document on this you can send me please?

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