I cannot upload an external shared directory CSV file.
The number filed must be provided in full-length format including '+' sign, country code, area code and local number parts.
I have tried the following formats +1-XXX-XXX-XXXX, +1-(XXX) XXX-XXXX, +1 (XXX) XXX-XXXX and they do not work.
Any suggestions?
I have the same issue :(
Can you explain more details how do you upload the .CSV file? Using API or from a tool? You should also try the number in E.164 number format, which mean +12223334444.
I followed the instructions to use the RingCentral tool described in this help article: https://support.ringcentral.com/article-v2/Managing-the-shared-directory-of-external-contacts-in-the-RingCentral-Admin-Portal.html?brand=RingCentral&product=RingEX&language=en_US
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