I’m working on an integration to embed RingCentral into our application. Part of our application allows for the input of payment information taken from consumers - sensitive information that we do not want to be included in the call recording (based on the fields that are focused). We have ACR turned on for the account I’m working in, and when I attempt to pause a recording, I receive an HTTP 403 with error code TAS-115: ACR mute is not supported for this call.
Does ACR prevent a normal user from being able to pause (and unpause) the call recording, and if so, is there a way to allow this? I can’t find anything about this specific error code, or the associated message (or why it’s a 403), so any guidance on this would be appreciated.
