I am trying to retrieve all Transcripts , for the entire account, that occurred in a date range, or possibly where the AI was completed in the date range
i would like to just use http requests as opposed to the Ringcentral library.
is this possible?
+1Calls’ transcripts are only accessible via the RingSense API. It is only available to user extensions with the RingSense license!
Check out this dev guide to learn more about RingSense product and APIs.
Unfortunately, there is no API to read call transcripts based on date/time range. You can use the call log API to read call records for a date/time range, then get the recording id of a call and use it to read the transcripts using RingSense API.
hi thanks for the response. What I was trying to ask is whether i can see all calls for 1 account , regardless of extension.
or do i need to get all the extensions and then look up calls for each.
+1hi thanks for the response. What I was trying to ask is whether i can see all calls for 1 account , regardless of extension.
or do i need to get all the extensions and then look up calls for each.
Again, read the dev guide at this section
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The API operates at the account level and requires the "RingSense for Sales - Access Insights" user permission. This means that any user extension with this permission can access RingSense data for any user holding a RingSense license.
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