We’ve had multiple users set up using RC Connect for NetSuite for months and it’s been working fine. All of the sudden today, users cannot connect. Users who were already logged in this morning are okay, but as soon as they log out it wont log them back in. On the browser app extension, they are “logged in” and able to make calls; however, in the settings on the browser app, it warns them to “connect to NetSuite”. You click the “connect” button, put in the RC credentials, and it just cycles back to where it keeps telling you to connect. We need it to be connected, otherwise none of the activity is logged in the CRM.
Spent an hour on the phone with RC support; they gave me the NetSuite phone number and said it was an Oracle developer's issue. Except that Oracle did not create this app. I had this issue with 1 or 2 users when we were setting it up, but it was a role setting (subsidiaries access), that we resolved. Nothing has changed with our NetSuite settings, or any other settings, that would have caused this.