When you make a Ring-Out call from a direct number, there will be no extra "active" call in the event notification. My guess is that you make a Ring-Out call using a main company number and an extension number. Can you share the entire presence notification with both Inbound and Outbound active calls. Remember to fake the real numbers when you share the data in public community.
inbound
Inbound
[
{
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/1825400000/extension/424100000/call-log/DVOvPyVXO4bkTUA?view=Detailed",
"id": "DVOvPyVXO4bkTUA",
"sessionId": "161112248034",
"startTime": "2022-03-29T19:26:18.276Z",
"duration": 10,
"type": "Voice",
"internalType": "LocalNumber",
"direction": "Inbound",
"action": "Phone Call",
"result": "Rejected",
"to": {
"name": "Ext 41384",
"phoneNumber": "+11112223333",
"extensionId": "424198035"
},
"from": {
"name": "Test",
"phoneNumber": "+11112224444",
"location": "New York City, NY"
},
"extension": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/1825400000/extension/424198035",
"id": 424198035
},
"telephonySessionId": "s-a7180dc170a3cz17fd7249657z59acbb0000",
"transport": "PSTN",
"lastModifiedTime": "2022-03-29T19:26:38.125Z",
"billing": {
"costIncluded": 0,
"costPurchased": 0
},
"legs": [
{
"startTime": "2022-03-29T19:26:18.276Z",
"duration": 10,
"type": "Voice",
"internalType": "LocalNumber",
"direction": "Inbound",
"action": "Phone Call",
"result": "Rejected",
"to": {
"name": "Ext 41384",
"phoneNumber": "+11112223333",
"extensionId": "424198035"
},
"from": {
"name": "Test",
"phoneNumber": "+11112224444",
"location": "New York City, NY"
},
"extension": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/1825400000/extension/424198035",
"id": 424198035
},
"telephonySessionId": "s-a7180dc170a3cz17fd7249657z59acbb0000",
"transport": "PSTN",
"legType": "Accept",
"master": true
},
{
"startTime": "2022-03-29T19:26:19.253Z",
"duration": 4,
"type": "Voice",
"internalType": "Sip",
"direction": "Outbound",
"action": "VoIP Call",
"result": "Stopped",
"to": {
"phoneNumber": "+11112223333",
"extensionNumber": "726",
"location": "Layhill, MD"
},
"from": {
"name": "Ext 41384",
"phoneNumber": "+11112224444",
"extensionId": "424198035"
},
"extension": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/1825400000/extension/424198035",
"id": 424198035
},
"telephonySessionId": "s-a7180dc170a3cz17fd7249657z59acbb0000",
"transport": "VoIP",
"legType": "PstnToSip"
}
]
}
OutBound
{
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/182000000/extension/424198035/call-log/DVOvPF7MSsvQTUA?view=Detailed",
"id": "DVOvPF7MSsvQTUA",
"sessionId": "161112246034",
"startTime": "2022-03-29T19:26:13.570Z",
"duration": 14,
"type": "Voice",
"internalType": "LongDistance",
"direction": "Outbound",
"action": "RingOut PC",
"result": "Call connected",
"to": {
"phoneNumber": "+11112223333",
"extensionNumber": "726",
"location": "Layhill, MD"
},
"from": {
"name": "Ext 41384",
"phoneNumber": "+11112224444",
"extensionId": "424198035"
},
"extension": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/18200000/extension/424198035",
"id": 424198035
},
"telephonySessionId": "s-a7180bf18adefz17fd7249622z59900e0000",
"transport": "PSTN",
"lastModifiedTime": "2022-03-29T19:26:46.135Z",
"billing": {
"costIncluded": 0,
"costPurchased": 0
},
"legs": [
{
"startTime": "2022-03-29T19:26:13.570Z",
"duration": 14,
"type": "Voice",
"internalType": "LongDistance",
"direction": "Outbound",
"action": "RingOut PC",
"result": "Call connected",
"to": {
"phoneNumber": "+11112223333",
"extensionNumber": "726",
"location": "Layhill, MD"
},
"from": {
"name": "Ext 41384",
"phoneNumber": "+11112224444",
"extensionId": "424198035"
},
"extension": {
"uri": "https://platform.ringcentral.com/restapi/v1.0/account/1825400000/extension/424198035",
"id": 424198035
},
"telephonySessionId": "s-a7180bf18adefz17fd7249622z59900e0000",
"transport": "PSTN",
"billing": {
"costIncluded": 0,
"costPurchased": 0
},
"legType": "RingOutClientToSubscriber",
"master": true
}
]
}
