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This happens randomly, but I have one user that is having problems authenticating, they were on a call on their softphone (ringcentral phone app) hung up, next call said to switch to another device, she logged out of our application, cleared her token, and now when trying to authenticate through our app/api calls she gets the following. Any idea/direction/experience would be helpful as this is not the first time we have had issues with this.

Transfer-Encoding: chunked

Connection: keep-alive

LocalHostInfo: xx.xx.xx.xx_13878@sjc01-c01-csg13.c01.ringcentral.com

RCRequestId: 09071e90-a5fd-11ec-82c7-0050568daae7

X-ERROR-ID: 09071e90-a5fd-11ec-82c7-0050568daae7

X-Rate-Limit-Group: medium

X-Rate-Limit-Limit: 40

X-Rate-Limit-Remaining: 39

X-Rate-Limit-Window: 60

RoutingKey: SJC01P13

Retry-After: 40

Date: Thu, 17 Mar 2022 14:17:56 GMT

Server: nginx

Content-Type: application/json

}

Content: {"errorCode":"CMN-201","message":"Service Temporary Unavailable","errors":[{"errorCode":"CMN-201","message":"Service Temporary Unavailable"}]}

Request:

Method: POST, RequestUri: 'https://platform.ringcentral.com/restapi/v1.0/subscription', Version: 1.1, Content: System.Net.Http.StringContent, Headers:

Thank you for reporting the problem! I could replicate the issue with my production account. The problem is reported and being investigated by the engineering team.

Please stay tuned.

Thank you, will look forward to seeing what they say

Hi all,

If your webhook subscription worked before and fails with this error "Service Temporary Unavailable" now. The cause could be the "expiresIn" value is too big. Just reduce the value to e.g. 7776000 (90 days) and try again. We will update the API reference to reflex the new max value soon.

https://developers.ringcentral.com/api-reference/Subscriptions/createSubscription

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