Hi RingCentral developers!

We want to add a RingCentral integration in our application, so when people our calling our clients, users can see who is calling and some extra information from our system.

What’s the best way to tackle this? Sync contacts? If yes, where should we write the extra information? Notes field?

In an ideal world, we would like to create an integration where when an incoming call arrives, we grab the web hook, we get the information from our system and we somehow append this information to the incoming call so that information is displayed. Is that possible or something similar?