Can this be apparently events from call queues?
If you subscribed for a call queue extension telephony event notifications, you will get notification event s for all the members when their phone is ringing (Proceeding) and when one of them picked up the call (Answered)
Check the event payload you will see these values
"to": {
"phoneNumber": "Call queue direct number",
"name": "Call queue name",
"extensionId": "Call Queue ext id"
},
And there will be an extra object
"uiCallInfo": {
"primary": {
"type": "QueueName",
"value": "Name of the Queue"
},
"additional": {
"type": "CallerIdName",
"value": "Name of the caller"
}
}
Thanks I checked this again, I am using the ringcentral python sdk to create this websocket subscription where I have provided event filter for the agent extension and not the queue( re checked this). Will I still receive events( for all the agents in the extension) if the agent is added in a queue?