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Telephony Session Extension Events returning events for extension not subscribed to

  • January 23, 2025
  • 3 replies
  • 27 views

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I have subcribed to  telephony events for an extension over a websocket. While checking the events received I am seeing events where the event field belongs to another extension for which the events are not subscribed. Which cases does the telephony events subscription return events for other extensions?

3 replies

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  • Author
  • Known Participant
  • 16 replies
  • January 28, 2025

Can this be apparently events from call queues?


PhongVu
Community Manager
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  • Community Manager
  • 2328 replies
  • January 31, 2025

If you subscribed for a call queue extension telephony event notifications, you will get notification event s for all the members when their phone is ringing (Proceeding) and when one of them picked up the call (Answered)

Check the event payload you will see these values

"to": {
            "phoneNumber": "Call queue direct number",
            "name": "Call queue name",
            "extensionId": "Call Queue ext id"
          },

 

And there will be an extra object

"uiCallInfo": {
            "primary": {
              "type": "QueueName",
              "value": "Name of the Queue"
            },
            "additional": {
              "type": "CallerIdName",
              "value": "Name of the caller"
            }
          }


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  • Author
  • Known Participant
  • 16 replies
  • February 1, 2025

Thanks I checked this again, I am using the ringcentral python sdk to create this websocket subscription where I have provided event filter for the agent extension and not the queue( re checked this). Will I still receive events( for all the agents in the extension) if the agent is added in a queue?


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