"The destination is disabled" when sending SMS

Question

Getting the below error when sending SMS:

com.ringcentral.RestException: HTTP Response
    =============
    status code: 403
    Server: nginx
    Date: Thu, 14 Apr 2022 20:09:34 GMT
    Content-Type: application/json;charset=utf-8
    Content-Length: 175
    Connection: keep-alive
    RCRequestId: cd7122ca-bc2e-11ec-966a-0050568cbe06
    RoutingKey: SJC01P18PAS08
    Content-Language: en-US
    X-Rate-Limit-Group: sms
    X-Rate-Limit-Limit: 60
    X-Rate-Limit-Remaining: 59
    X-Rate-Limit-Window: 60
    
    {
      "errorCode" : "MSG-386",
      "message" : "The destination is disabled.",
      "errors" : [ {
        "errorCode" : "MSG-386",
        "message" : "The destination is disabled."
      } ]
    }

HTTP Request
============
HTTP POST https://platform.ringcentral.com/restapi/v1.0/account/~/extension/~/smsPlease help in finding the root cause!

PhongVu · Accepted Answer

Even if it doesn't happen every time. I need to know if it happens to the same number or different numbers. The error message is "The destination is disabled" and if this is the to number is disabled, then there is nothing we can do. So we really need to clarify this.

When this happens, can you use the RC app to send a message to that number to see if it would pass or fail.

Let me know.

PhongVu · Answer

Does this happen when you send text message to any phone number? And from any phone number?

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