Utilizing AI Insights / Summaries within an Integration

Question

Some of our clients have expressed an interest in utilizing more of the AI capabilities within Ring, with a particular emphasis on wanting call summaries and / or transcriptions. However, they specifically want this information for purposes of an integration.

I’m a bit reluctant to develop functionality through the API as it is still listed as being in Beta, and I don’t want to be writing code that might just suddenly stop working one day. I see that RingEX offers built-in AI Insights, but so far as I am aware those summaries / transcriptions are just within the app and not available for export to an integration via API.

My questions are these:

s there any way for RingEX data to be utilized an integration, or is it application-specific?
Is there any way to automatically perform AI Insight analysis of call logs via the API, or are we dependent on enabling automatic call log recording, querying the call log API to get the call recording itself, and then passing that to the AI analysis endpoints? (I worry about fees / request volume in that scenario.)
Is there an estimated time frame for when the AI endpoints may exit Beta and have guaranteed functionality?

Thanks for your time.

PhongVu · Accepted Answer

Eventually, the AI APIs will be replaced by the AI conversation Expert (currently known as RingSense) APIs.

Here are the answers to your questions:

1/ Is there any way for RingEX data to be utilized an integration, or is it application-specific?

A/ Using the RingSense API, particularly using the RingSense event notification, you can easily access the RingSense data for your app integration.

2/ Is there any way to automatically perform AI Insight analysis of call logs via the API, or are we dependent on enabling automatic call log recording, querying the call log API to get the call recording itself, and then passing that to the AI analysis endpoints? (I worry about fees / request volume in that scenario.)

A/ RingCentral call log data contains only the call metadata. If the call was recorded, the recording is available via the call recording binary file. If the user has the RingSense license, and if the call is recorded, the AI Conversation Expert will automatically analyze the conversational insights and make it available via RingSense data (no extra fee since RingSense is a purchase license).

3/ Is there an estimated time frame for when the AI endpoints may exit Beta and have guaranteed functionality?

A/ We stopped granting access to the AI APIs, and developers should explore and use the RingSense APIs instead. RingSense API is in GA (the Beta label will be removed soon when we update the documentation)

Hope this helps.

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