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Question

What's the best approach to get notified when there's incoming call ?

  • May 16, 2025
  • 4 replies
  • 175 views

Hi folks!

 

I’m using: https://github.com/ringcentral/ringcentral-softphone-ts

I think I can get notified through TLS connection but if I’ve like 10k users connected their ringcentral, will I have to got 10k TLS connection (each with their own SIP credentials) ?

 

Is there any better alternative option to this like receiving an API call to my webhook or something ?

 

Thanks in advance!

4 replies

PhongVu
Community Manager
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  • Community Manager
  • May 16, 2025

Yes you can via the telephony event notification. Please read this article to learn more.


You can get notifications like Phong Vu said. But in order to answer calls using the softphone SDK, you need to start a softphone SDK instance which will create a TLS connection.


  • Author
  • Known Participant
  • May 16, 2025

Thank you for prompt reply!

 

another quick question: are there any limits for this telephony event notifications ?


  • Participating Frequently
  • May 16, 2025