Welcome to another Getting Started with RingCentral guide! Where we lead you through essential features to maximize your RingCentral experience. In this session, we’ll be showing you how to navigate and adjust your company call handling.
What is the company call handling?
Company call handling involves configuring how incoming calls to your business phone numbers are being handled, including how the call is being routed to different extensions and options during business hours and closed hours. As an admin to your RingCentral account, these features can easily be accessible through the RingCentral app and Admin Portal.
What call handling features can you adjust?
- Business Hours
- Allows you to define hours during which calls are answered.
- Closed Hours
- Set up specific after-hours rules for handling calls and be directed to different routes.
- Routing options for both Business Hours and Closed Hours
- To company greeting: Plays a default or custom greeting to all callers.
- To a specific user/extension: Sends calls to a selected user or extension. Choose which user extension should get the calls.
- To multiple users: Sends calls to users who are in a specific call queue.
- To voicemail: Sends calls to a specific voicemail box.
- To announcement: Sends calls to an extension that plays a recorded message.
- To IVR menu: Send calls to an Interactive Voice Response (IVR) menu.
- Fax/SMS recipient
- Option to select the user who will receive faxes and SMS messages sent to your company and the site’s main phone number.
Importance of company call handling
- Streamlined Communication: It ensures calls are routed to the correct person or department, reducing misdirected calls and improving efficiency.
- Enhanced Customer Service: By setting up rules for handling calls (e.g., after-hours routing, priority calls), businesses can provide better customer experiences.
- Flexibility: Adjusting call handling allows you to tailor how calls are received based on time, location, or availability, which can be crucial for businesses operating across different time zones.
How to check call handling settings
We understand that there are different ways to adjust and manage the company call handling setting. Thanks to the onboarding team we’ve got another interactive demo for you to familiarize yourself with the steps for adjusting your company call handling settings. This article can help to clarify any questions that might come up.
We’d Love to Hear from You!
If you have questions or tips on company call handling with RingCentral? Drop a comment below and share your thoughts.
Stay tuned for the next guide to help you set up your RingCentral account!
We’re excited to help you optimize your company call handling to create a great experience for your customers and team.