🎙️Update 1/23/2025 🚨  RingCentral Service Update: Calling-Inbound & Calling-Outbound 🚨 

Nicely said, RC what are we doing about this? 

We’ve been with Ring Central for YEARS and minimal problems have happened. I understand that technology isn’t perfect and sometimes it fails so I try to be understanding and not flip out and start bashing, however, the fact that we were completely unaware and found out about the outage from a patient is unacceptable, not in this age of mass communication abilities. I also understand that customer service is overwhelmed but not being able to even start a chat & report the outage is also unacceptable. Nothing happens when I clicked the Chat button. 

Anyone know if turning on forwarding to a personal cell would work? 

I tried that -  It doesn't work- The call never connects with your ph # to be forwarded. 

Latest status:

January 22, 2025
15:38:08 EST
RingCentral Operations teams are continuing to perform troubleshooting for this issue and will provide the next update in 1 hour, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

I will note for the record, we have been with RC for over 10 years and this sort of multiple-hour, most/all clients outage has never happened to us before (based in Michigan).

However, this is still a COLOSSAL failure on RC’s part, and needs both better status communication & timely contingency planning.

If our Operations Department is unable to answer calls due to service issues, we will be held accountable to our board,

Do you want your services to be the reason we face job losses or jeopardize our positions? If not, I urge you to resolve these issues immediately before the situation escalates further.

This matter is critical, and we expect your immediate attention and resolution.

RingCentral support number is not working also? 

Anyone know if turning on forwarding to a personal cell would work? 

No it has not worked. I’ve called our line after making this change and my other employees as well. And the line doesn’t even ring. There is just silence.

We’ve been with Ring Central for YEARS and minimal problems have happened. I understand that technology isn’t perfect and sometimes it fails so I try to be understanding and not flip out and start bashing, however, the fact that we were completely unaware and found out about the outage from a patient is unacceptable, not in this age of mass communication abilities. I also understand that customer service is overwhelmed but not being able to even start a chat & report the outage is also unacceptable. Nothing happens when I clicked the Chat button. 

So the system has now been down for almost three hours. The biggest problem right now is there have been no actionable updates from Ring Central. If it was a technical issue or equipment failure Ring would already know as well as being able to provide us the customer with some sort of timeline for a fix.

I lean toward Ring being hacked. This could mean we won’t be back up for days, weeks or months.

Who knows? Obviously not Ring. 

Hey, Team!
We are aware that some customers are experiencing difficulties when attempting inbound and outbound calls. We acknowledge how inconvenient this is, but please know that our team is actively investigating the root cause and are working on the resolution.

We’ll keep this thread open for any updates or any concerns that you may have. You may also visit the RC Service Status Dashboard to get updates on the status of the ongoing issue.

We apologize for the challenges and assure you this is our top priority.

*Note: You can sign up for service status notifications: please click HERE to learn more.  

We are keeping an eye on the problem via your website, but you’re service lines are down as well.  this is the only link we have to keep in touch with you.  From Canton NY.

Their customer service phone number isn't working either. Their website updates say to contact customer support if we are experiencing the issue, but we cant actively chat with anyone or call their number. Even if we have to wait on hold, that is better than turning your phone off to your customers. 

STATUS REQUESTED ASAP!

We have Medical (life/death) clientele without ANY recourse to forward to outside lines.

This is a COLOSSAL failure of contingency planning and recovery.
 

It is 15:28 EST January 22, 2025, and there has been NO UPDATE. It is now 1h 45m since last update.

On https://status.ringcentral.com/, it was stated:
January 22, 2025 
14:42:51 ESTRingCentral Operations teams are performing mitigation steps for this issue and will provide the next update in 1 hour, or when a significant change in status occurs. If you are experiencing this issue, please reach out to customer care.

I hope that RC realizes that because of these errors there are people (and animals, we have veterinary clinics) who are at SIGNIFICANT RISK of harm because their entire communication system is down.

We understand you are attempting to mitigate issues, but timely status should your PRIMARY goal at this point. Please relay that to your superiors.

Sincerely,

So the system has now been down for almost three hours. The biggest problem right now is there have been no actionable updates from Ring Central. If it was a technical issue or equipment failure Ring would already know as well as being able to provide us the customer with some sort of timeline for a fix.

I lean toward Ring being hacked. This could mean we won’t be back up for days, weeks or months.

Who knows? Obviously not Ring. 

What is the cause of the outage? Why is it taking so long? Can we please get some sort of update on this and an actual ETA.