🎙️Update 1/23/2025 🚨  RingCentral Service Update: Calling-Inbound & Calling-Outbound 🚨 

Ring, this looks bad for all of us that count on you to provide, especially when we have no knowledge of the issue, until our employees complain

Tennessee appears to be back up.

We are aware of how challenging this is for you and your business. 
But I promise, no one is sitting on their laurels here - we’re all working to address.  

I lied, my direct line was up but the main Ring line is still only giving a busy tone.

So glad to hear it! Keep us updated!

We are fully down, We need to get back up ASAP, why didnt we know anything about this.

We are in Tennessee and are not able to make , receive or transfer calls to another number. So i don’t think Tennessee is back up.

Ring needs to first fix the inability to transfer the phones to another number.

This is getting sillier by the minute and we are being asked to stay on the community page to get updated information. These are businesses not summer campers. 

I agree with what other customers are saying. My work isn't life or death, but our customers think we have gone out of business. We have internal calling only. Out going calls are hit or miss. There was no alert in the client or anywhere else. We are losing potential new business as well. I tried to call in, and the hold system says 2-3 min. 20 min later, still nothing. i cant create a case online, it tells me there is an error and that i need to call in or chat, and the chat system is down. so no way to contact RC to notify them we are also having trouble. 

i thought part of the reason for having different server locations nationwide was to allow for rollover in case things like this happened.

The lack of communication from the RingCentral team is incredibly disappointing.  We operate numerous business lines via RingCentral and all are down, and no business is coming in as a result.  We learned of the outage from a customer that happened to have my direct cell phone number.  This is unacceptable. We have no update on the cause or how long the issue is expected to last.  We are losing revenue by the minute and there is no other message from your team other than “it’s being worked on”.  

We need additional information from you ASAP.  What is the cause and how long before it is resolved? 

I’m looking into this and will report back. 
 

I get it - this isn’t good for anyone. 
But this happens so rarely - I have worked here for 6 years and haven’t seen this kind of outage happen more than what I could count on one hand. 
 

Phone lines in Northern Virginia are all down. Only internal calls work or calls to other RC customers.

Inbound and outbound work intermittently. Cases have been submitted.

Need feedback from RC if this is going to be a long term outage. We will take action to mitigate (port out main number) the phone line outage if that is the case.

???

it has not worked for us!

We’ve escalated this to the team handling service status notifications. They are actively working on correcting it. We know the inability to reach support is a significant challenge. Thank you for your patience.

The calls aren’t getting routed to the phone system in the first place, so forwarding isn't going to work.

I am looking into why customers are saying they didn’t receive any comms and will share more when I have information. 

does not work, the community has informed me. thank you 

It has been almost five hours since our main number went down, and I have made approximately 55 attempts to reach it, hoping the issue would be resolved. However, the situation remains unresolved, which is truly disappointing and now escalating into a panic situation.

How is it that only your services are down? We need transparency—has your system been compromised, or is this an internal error? This level of disruption is unacceptable, causing us not only thousands of dollars in losses but also significant damage to our reputation.

We demand immediate action and clear communication regarding the root cause of this outage and the timeline for resolution. This situation cannot be tolerated any further.

This is why I am suggesting that you continue to stay connected here. 
We will be providing an update soon. 

We are still down!!!!!!!!!! What is going on!? There better be some compensation for all this downtime! This is completely unacceptable! 

we have just started receiving calls in michigan so we may have some news coming 

Has anyone tried a direct dial number? Mine seem to be working. it only seems to be a problem for the main number and the toll free. Calls into the phone tree is where the impact seems to be. I can call other extensions with no problem, or call my desk from my cell phone using the DID. Fax lines are not working either. but DID seems to be ok. at least at my location

Internal is fine, it is inbound and outbound calls that are broken.

Our outbound seems to be sort of working now.
Inbound to our main # or direct # is still totally broken.

Reach out to me via DM so I can help with this.