question

Jeremy Saunders avatar image
Jeremy Saunders asked jon-capps commented

Customers can text our company number, but we can no longer text back from the company number.

This just started today and we've made no changes to our current setup. I do not really have any more to add that is not mentioned in the title.


Can you offer any advice on what happened?

sms and text messagingsending sms
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That's strange! I've not heard anything about this type of issue.
I might recommend creating a ticket with Support.

You can create a case HERE.

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are you using RingCentral Phone desktop software (logo has a phone in it), if you log under one extension you can do that, however if you use the newer software (Logo has R in it ) you cant use this feature.


Jon

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