Mike Wass avatar image
Mike Wass asked

Want to add another field to the 540 CDR Plus Dispositions notes report.


Anyone know how to add or knows of a report that includes the same info from the 540 Data Download report CRD Plus Disposition Notes but includes Call Refused entries?

I like doing my own charts and graphs in excel/Sheets.


call queuesanalytics and reportingcontact center
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