question

Mike Wass avatar image
Mike Wass asked

Want to add another field to the 540 CDR Plus Dispositions notes report.

Hi,

Anyone know how to add or knows of a report that includes the same info from the 540 Data Download report CRD Plus Disposition Notes but includes Call Refused entries?


I like doing my own charts and graphs in excel/Sheets.

Thanks,

call queuesanalytics and reportingcontact center
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