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Nicholas Palmer avatar image
Nicholas Palmer asked mary-community-moderator commented

Is making an outbound call from MAX in CC included in unavailable time?

Does total unavailable time in the reports include outbound calls?

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mary-community-moderator answered mary-community-moderator commented

Hi @Nicholas Palmer, Outbound Calls are not included in unavailable time in Reports.

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Nicholas Palmer avatar image Nicholas Palmer commented ·

Thanks Mary. We've been using the 'Agent Summary' report in Prebuilt Reports and are trying to work out the Talk Time. It gives Available Time, Unavailable Time and Login Time but not talk time. Any idea how we can get this?

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mary-community-moderator avatar image mary-community-moderator ♦♦ Nicholas Palmer commented ·

You may use the Custom Reporting feature to get that information. You can check on this Knowledge Base article below.

https://support.ringcentral.com/article/11195-Custom-Reporting-Overview.html

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