Kirsty Henshaw avatar image
Kirsty Henshaw asked mary-community-moderator commented

Grandstream GXP1615

I have this phone and I am trying to provision it, I have setup all the proxy settings from the provisioning page, when I select Account 1 I get a dial tone, I dial and get the message NO RESPONSE. The handset is showing as offline in the admin console. I have set:-

Sip Proxy:

Outb Proxy:

User Id :441423xxxxxx

Auth Id: 80xxxxxxxxx7


Transport UDP

Audio: PCMU

Device has IP address and date and time is correct, does say Not Registered next to Account 1

Just missing something, thanks.

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Hello @Kirsty Henshaw; here is a Knowledge Base article on how to manually provision a third-party phone. If it doesn't help, you may open a ticket, and our Technical Support Team will help you with it.

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