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iSync creating duplicate records.
Tags: rest api
Apr 27, 2020 at 4:49pm   •   2 replies  •  0 likes
James Peragine

We are using iSync to update the latest messaging records in our CRM. We are noticing that the latest record is being included on the next iSync which is causing duplicated to be created in our CRM. How do we prevent this from happening?

on Mar 18, 2022 at 8:35am   •  0 likes

We're seeing something similar to this for CompanyCallLogRecords. Our steps are:

  1. Do an Fsync call
  2. Store the syncToken
  3. Do an ISync call with the syncToken from step 2 (or 4)
  4. Store the syncToken
  5. Repeat step 3,4 every minute

When a new call is available, it is returned by the next two ISync calls (just low level test data currently).

Are we missing something?

1 Answer
answered on Apr 28, 2020 at 7:30am  

How do you implement it and how often you see duplicated records?


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