question

Phillip Michael avatar image
Phillip Michael asked Anirban answered

IVR and SQL Server

I have been looking all over the Ring Central Developer Web Site for a way to route calls based on user input and I can’t find anything. Here is what I’m trying to do:

  1. User calls and is prompted for a Work Order Number (6 digits).
  2. Work Order is verified if legit by lookup into our database.
  3. If the Work Order is legit, the user is prompted for a PIN (4 digits).
  4. The system would lookup the PIN in our database and return an extension to forward the call to.
  5. If that extension is busy, forward the call to a Call Queue.
  6. If not busy, but no pickup after 6 rings, prompt the user if they want to leave a voicemail or go to the Call Queue.

Is there an app or way to do this? I can write REST web services for the SQL queries to return a value if that's needed.

rest api
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1 Answer

Anirban avatar image
Anirban answered

This is a kind of interesting work flow and I beleive you need to create a custom app for this and not sure if any existing apps will be there. You also may need to to build the custom internal API process to fetch and retrieve required data from database to the system for further proccesing.

However it is interesting to see here if anyone have an existing app to do this


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