question

Piyush Arora avatar image
Piyush Arora asked mary-community-moderator commented

Activity Log Customization

Hi Team,

We are using RingCentral with Salesforce. We have introduced 2 new dropdown fields Call Result (Connected/Not Connected) and Call Outcome (Dependent on Call Result) on Activity object. We are using both these fields for activity logging via Ring central. Ring Central activity log option is showing both these fields but is not maintaining dependency of Call Outcome on Call Result. Can you please tell me how can we manage this.

Thanks

Piyush

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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Piyush Arora, please submit a ticket for this to be checked. You may click here.

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Piyush Arora avatar image Piyush Arora mary-community-moderator ♦♦ commented ·

Hi, @Mary-Community_Moderator I'm not able to submit the case from the link shared. I'm getting the following error:

screenshot-2021-09-29-at-15547-pm.png

Pls, advise another way to submit a case.

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screenshot-2021-09-29-at-15547-pm.png (403.6 KiB)
mary-community-moderator avatar image mary-community-moderator ♦♦ Piyush Arora commented ·

Would you please try to clear cache and cookies on your browser?

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