question

Josh Guilliams avatar image
Josh Guilliams asked Anirban commented

Voicemail PIN not working on deskphone

When changing the voicemail PIN it is not working on our deskphones (Polycom VVX 450). Maybe there is a delay but its been about 15 minutes and another user and I still cannot check voicemail from the desk phone.


We can view the voicemail from the app or web, but some users prefer to use the deskphone.

voicemail
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @Josh Guilliams, have you tried rebooting the device after making changes?

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Josh Guilliams avatar image Josh Guilliams commented ·

I did not reboot the phone, but I did just try 2 hours after I changed my PIN and it works now. There just must be a delay in how long it takes to update.


thanks!

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mary-community-moderator avatar image mary-community-moderator ♦♦ Josh Guilliams commented ·

Thanks for providing details.

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Anirban avatar image Anirban commented ·

@Josh Guilliams One of my friend faced the same issue with his deskphone after updating voucemail pin. It takes a while to reflect the changes.

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