question

luke-morehead avatar image
luke-morehead asked luke-morehead commented

Two Dial-By-Name Entries for One Extension

Our dial-by-name directory Search Criteria is by last name, and an employee was recently married. Consequently, many callers search by her previous name and are unable to reach her. Can we assign her a second dial-by-name entry for her previous name?

phone
4 comments
1 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi @luke-morehead , only one Dial-by-Name can be assigned on an extension. You may submit a feature request if you want this to be added in the future.

0 Likes 0 ·
Anirban avatar image Anirban commented ·

There is a similar kind of feature request in idea portal

https://ideas.ringcentral.com/ideas/CUSTCOM-I-2309

See this dial by extension request serves your purpose

0 Likes 0 ·
mary-community-moderator avatar image mary-community-moderator ♦♦ Anirban commented ·

Thank you for this, @Anirban.

0 Likes 0 ·
luke-morehead avatar image luke-morehead commented ·

Thanks @Anirban - I appreciate the suggestion!

0 Likes 0 ·

0 Answers

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app