question

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luke-morehead asked luke-morehead commented

Two Dial-By-Name Entries for One Extension

Our dial-by-name directory Search Criteria is by last name, and an employee was recently married. Consequently, many callers search by her previous name and are unable to reach her. Can we assign her a second dial-by-name entry for her previous name?

phone
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Hi @luke-morehead , only one Dial-by-Name can be assigned on an extension. You may submit a feature request if you want this to be added in the future.

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There is a similar kind of feature request in idea portal

https://ideas.ringcentral.com/ideas/CUSTCOM-I-2309

See this dial by extension request serves your purpose

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Thank you for this, @Anirban.

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Thanks @Anirban - I appreciate the suggestion!

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