question

Randy Elliott asked Oct 25, '21 mary-community-moderator commented Oct 26, '21

Limited Extension in a Call Queue?

Can a limited extension be a member of a call queue?

My specific situation involves a medical practice with two physical desktop phones at the front desk. There can be any of 4 people sitting there. All four people have RC extensions assigned to them by name, so that they can use messaging and the mobile phone app. If the two physical desktop phones are assigned to limited extensions (because those are cheaper), can those limited extensions be members of the "Front Desk" call queue? There can be several personnel changes throughout the day so I don't want to be constantly swapping desk phones to different users.

Thanks,

hardware call queues

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mary-community-moderator ♦♦ commented · Oct 25, 2021 at 05:35 PM

Limited Extension can't be assigned in a Call Queue, @Randy Elliott. Its only feature is making outbound and inbound calls directly.

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Randy Elliott mary-community-moderator ♦♦ commented · Oct 26, 2021 at 02:04 PM

That's what I thought, thanks.

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mary-community-moderator ♦♦ Randy Elliott commented · Oct 26, 2021 at 02:41 PM

You're welcome! For new feature ideas, you can submit it here.

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