Eric Spicher avatar image
Eric Spicher asked Becky-Community_Manager commented

main vs ext # with one user? where to port?

I'd like to port our current xfintity # to ringcentral. We are just 1 user but when asked to map the number it shows I have 2 ringcentral numbers. The main number and an ext number with my name as the user. I would assume I would map it to the main number? I dont need the second ext number. Did I set something up wrong and how do I get rid of it?

porting and number transfer
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Becky-Community_Manager avatar image Becky-Community_Manager ♦♦ commented ·

Hey, @Eric Spicher Yes, you don't need the extension number.
Sounds like you're on the right track. However, we've reached out to the rep that you've been working with and he's planning to connect to make sure everything goes well.

If you should need any further assistance, please don't hesitate to reach out here in the Community or via email at

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