question

Nathan Ramsden-Lock avatar image
Nathan Ramsden-Lock asked mary-community-moderator commented

Cannot sign in to the ideas portal today

Something has changed with the sign in process on the ideas portal and I cannot sign in any more, it just comes back with "


Record not found

We could not find the record you requested because either:

  • The record was deleted
  • You don't have permission to see the record

Return home or contact us


admin portal
4 comments
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Hi @Nathan Ramsden-Lock, we're looking into this issue now.

0 Likes 0 ·

@Nathan Ramsden-Lock Would you please try to log in now?

0 Likes 0 ·
Nathan Ramsden-Lock avatar image Nathan Ramsden-Lock mary-community-moderator ♦♦ ·

Yes it is working now- thankyou

0 Likes 0 ·

Great to hear! You're welcome.

0 Likes 0 ·
jessica-community-moderator avatar image
jessica-community-moderator answered

Hi Nathan,

We've escalated this to the idea platform Aha!. They're looking into it now. Thank you.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Nathan Ramsden-Lock avatar image
Nathan Ramsden-Lock answered

Yes it is working now- thank you

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Work together.
From anywhere.

Team messaging, video meetings
and phone - all in one app.


Get the new RingCentral app