question

Dave Sperry avatar image
Dave Sperry asked Suyash Joshi answered

Report request

I am looking to get a list that shows the number of incoming calls/answered calls/abandoned calls/queue wait times. I see I can get call length times but I can't see how long someone was in a queue before abandoning the call. Is this possible?

analytics and reporting
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Phong Vu avatar image
Phong Vu answered

If you are ready to implement your own dashboard, you can use APIs to do that. Let me know.

If you want to use a 3rd party app, check out this app https://www.ringcentral.com/apps/shadow-cms-enterprise-ringcentral

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vyshakhbabji avatar image
vyshakhbabji answered

Also , you can explore our Analytics APIs to create reports / dashboards : https://developers.ringcentral.com/guide/analytics

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Suyash Joshi avatar image
Suyash Joshi answered

You can also get the report from GUI Dashboard via Service Web (https://service.ringcentral.com/application/user/calls/list/detailed) or using API's as mentioned by others.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys