I am looking to get a list that shows the number of incoming calls/answered calls/abandoned calls/queue wait times. I see I can get call length times but I can't see how long someone was in a queue before abandoning the call. Is this possible?
I am looking to get a list that shows the number of incoming calls/answered calls/abandoned calls/queue wait times. I see I can get call length times but I can't see how long someone was in a queue before abandoning the call. Is this possible?
If you are ready to implement your own dashboard, you can use APIs to do that. Let me know.
If you want to use a 3rd party app, check out this app https://www.ringcentral.com/apps/shadow-cms-enterprise-ringcentral
Also , you can explore our Analytics APIs to create reports / dashboards : https://developers.ringcentral.com/guide/analytics
You can also get the report from GUI Dashboard via Service Web (https://service.ringcentral.com/application/user/calls/list/detailed) or using API's as mentioned by others.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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