Im only able to listen to all the agents Incoming calls, unfortunately not the outgoing calls, Has anybody else experienced this? any ideas on how to fix it?
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How do you listen to all incoming calls? Do you mean listen to the audio call recordings or the call recording events using push notification?
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A
If you have enabled automatic call recordings, can you check if that is enabled for only inbound calls or enabled for both inbound/outbound calls? If you are not a super admin , you might not be able to check that settings , reach out to your IT admin to confirm.
Also , as @Phong Vu suggested , your question is not clear, can you be more precise.
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