Im only able to listen to all the agents Incoming calls, unfortunately not the outgoing calls, Has anybody else experienced this? any ideas on how to fix it?
If you have enabled automatic call recordings, can you check if that is enabled for only inbound calls or enabled for both inbound/outbound calls? If you are not a super admin , you might not be able to check that settings , reach out to your IT admin to confirm.
Also , as @Phong Vu suggested , your question is not clear, can you be more precise.
Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.
Download RingCentral Phone for Desktop:
Tip: switch to the "sandbox mode" before logging in the app:
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