question

Rivkah Friedman ICC avatar image
Rivkah Friedman ICC asked vyshakhbabji Deactivated answered

Unable to listen to Outgoing Call recordings?

Im only able to listen to all the agents Incoming calls, unfortunately not the outgoing calls, Has anybody else experienced this? any ideas on how to fix it?

phone
1 comment
1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Phong Vu avatar image Phong Vu ♦♦ commented ·

How do you listen to all incoming calls? Do you mean listen to the audio call recordings or the call recording events using push notification?

In order to get an answer, make good and clear questions!

0 Likes 0 ·

1 Answer

vyshakhbabji avatar image
vyshakhbabji Deactivated answered

If you have enabled automatic call recordings, can you check if that is enabled for only inbound calls or enabled for both inbound/outbound calls? If you are not a super admin , you might not be able to check that settings , reach out to your IT admin to confirm.

Also , as @Phong Vu suggested , your question is not clear, can you be more precise.

1 |3000

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys