Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?
© 1999-2024 RingCentral, Inc. All rights reserved.
Privacy Notice
Userlevel 1
Revise your question. Are you using API? Are you build an app etc.?
A
You can check call logs per extension using extension call log api
/account/~/extension/[extID of the agent/user]/call-log . There is no filter for account level call log currently for filtering out for per extension ... u can build a logic around ur code to check the account level call log response and check out extension involved in the call leg.
Reply
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.