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Rivkah Friedman ICC avatar image
Rivkah Friedman ICC asked vyshakhbabji answered

Filter Call Log by User/Agent?

Does anybody know of a way to filter the call log by User/Agent so that its possible to listen to ONLY that Agents calls for the day?

phone
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Revise your question. Are you using API? Are you build an app etc.?

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vyshakhbabji avatar image
vyshakhbabji answered

You can check call logs per extension using extension call log api

/account/~/extension/[extID of the agent/user]/call-log . There is no filter for account level call log currently for filtering out for per extension ... u can build a logic around ur code to check the account level call log response and check out extension involved in the call leg.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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