question

Akshay Rastogi avatar image
Akshay Rastogi asked vyshakhbabji commented

Does we have Delivered and DeliveryFailed?

As it is mention in the Message Attributes in the following link,

https://developers.ringcentral.com/guide/messaging/message-store/messaging

Can we get fax message Delivered and DeliveryFailed attribute in case of Fax.

We need to know that , delivery of fax has been done or not?

faxmessage
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1 Answer

Phong Vu avatar image
Phong Vu answered vyshakhbabji commented

Yes you can. According to the messageStatus description. https://developers.ringcentral.com/api-reference/Message-Store/readMessage

Message status. Different message types may have different allowed status values. For outbound faxes the aggregated message status is returned: If status for at least one recipient is 'Queued', then 'Queued' value is returned If status for at least one recipient is 'SendingFailed', then 'SendingFailed' value is returned In other cases Sent status is returned

2 comments
1 |1500

Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

That's the problem, We are only getting Queued, sending failed and sent as a response for the fax. Delivery and delivery Failed is not present in the message status.


So, it is possible we could get these two responses for the fax itself.

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The delivery status changes when the fax is sent. You will need to recheck the message store ID for fax if the deliveryState is queued. You can check for this state every few minutes as it might take longer time to deliver faxes .

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys