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OTF Fitness asked ·

How is resending SMS handled?

Using Python and and RingCentral SDK I made an app that would send an SMS message to phone numbers listed in a file in succession. After polling the message store I noticed that some of the messages had a "messageStatus" of "sendingFailed". I was wondering how this case is handled. Does the API attempt a resend on your behalf, or do you make another message request in hopes the next one succeeds?

smsfailed smssendingfailedresend sms
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Phong Vu answered ·

The system will automatically resent for 3 times. You can also check the "smsSendingAttemptsCount" to see if it reached the max value. It can be "sendingFailed" or "deliveryFailed".

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If a resend is successful does it change the messageStatus attribute to reflect the new status?

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Yes, it does.

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys