question

Sander Schoonewelle avatar image
Sander Schoonewelle asked mary-community-moderator commented

Take over calls from another call queue

Hi,

Is there an option to take over calls from another call queue? I know you can set options on how long a caller has to wait unitll it gets transferred to another call queue. But we would like to option to get notified when another call queue gets called. Sometimes a department is off duty and then it would be lovely if another call queue can take that call.

call queues
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This option is not available, @Sander Schoonewelle. Kindly add this as a feature request at https://ideas.ringcentral.com/.

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