question

101-smith avatar image
101-smith asked Phong Vu commented

High Volume AGW-110 - Internal Server Error. Consult RC Support

I have created a new App. Try to test it here

https://developers.ringcentral.com/api-reference/High-Volume-SMS/createA2PSMS
But there is no error response


"
errorCode"
:
"AGW-110"
"message":
"Internal Server Error. Consult RC Support."

"errors":[
]

No feedback from development support during a week. Could you please help to understand where is a mistake?

Thanks in advance.

high-volume sms
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Phong Vu avatar image
Phong Vu answered

Is your app still in the sandbox? App client id?

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101-smith avatar image
101-smith answered

Yes it's still there

Clien ID: ut4fLomWQSq_da_3RMn2kw


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Phong Vu avatar image
Phong Vu answered

This is why you got that error.

https://developers.ringcentral.com/guide/messaging/sms/high-volume

Read the "Limitation of High Volume SMS" section.

I manually graduated your app so now you can try on your production. Remember that you have to authenticate (login) your app with the right user credentials. The one that owns the A2P SMS number.

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101-smith avatar image
101-smith answered Phong Vu commented

Wow! Thank you. It seems the App has appeared in PROD

But now there is a new error ...

{


"errorCode":
"CMN-201"
"message":
"Service Temporary Unavailable"

"errors":[
...
]

}

What is can be?

1 comment
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Up to 8 attachments (including images) can be used with a maximum of 1.0 MiB each and 10.0 MiB total.

Did you choose the production environment? Did you login as the user who owns the A2P SMS number?

Can you write your own code or copy paste sample code from the dev guide to send test messages?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

Download RingCentral Phone for Desktop:

Tip: switch to the "sandbox mode" before logging in the app:

  • On MacOS: press "fn + command + f2" keys
  • On Windows: press "Ctrl + F2" keys