question

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HRBS Service Account asked Phong Vu commented

Identifying errors in app

Hello. We have an app which is for copying calls between RingCentral and our RedBox call archiving server. Each day we notice that there are errors on the analytics part of the dashboard. Is there any way of finding out exactly what these errors represent?

Thanks

call recording
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Phong Vu answered

How do you copy calls? Do you mean call records? From where to where? I have no idea what is your RedBox call archiving server. You wrote "errors on the analytics part of the dashboard", I have no idea what is that dashboard and how does it look like.

Help us to help you.

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HRBS Service Account answered Phong Vu commented

Hello

Thanks for the reply

The app sends our call records over to our RedBox call recorder server (we used to use this to record all telephone calls before we migrated to BT ring central).

Calls all seem to be present and correct in RedBox but we are still getting errors reported on the app (see below). Just wondered if there was a way of checking what is causing the errors?

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1643995806291.png (36.1 KiB)
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What is this app client id or app name?

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Developer sandbox tools

Using the RingCentral Phone for Desktop, you can dial or receive test calls, send and receive test SMS or Fax messages in your sandbox environment.

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