question

Ryan Dinley avatar image
Ryan Dinley asked mary-community-moderator answered

How do I record calls made from the Ring Central App?

I integrate RingCentral into my CRM (Hubspot). When I make a call from my PC, Ring Central records my call and inputs the call into my CRM so other can hear it later. When I call from my phone using the Ring Central app, the call is not recorded. Is it possible to have calls made from the app on my phone recorded into my CRM?

call recording
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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Hi @Ryan Dinley, you need to contact your CRM provider for this concern.

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Are you saying it is possible to record calls from the Ring Central app instead of desktop version?


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I have no information if it's possible, but I recommend you to contact Hubspot for Support.

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