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DP9 IT avatar image
DP9 IT asked mary-community-moderator commented

Silence during warm transfer

A couple of users here are experiencing an issue when they try to transfer a call, the receiver can't hear them speaking so they can't announce the caller.

Now, disclaimers, I started here a week ago, I'm new to Ringcentral. My predecessor did a pretty good hand over for most of it but didn't mention this issue. The users say its been an issue for a few months now so it looks like it had him stumped too.

Where do I begin to look? Thanks for your pointers in advance.

transferring calls
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Hi @DP9 IT Are you referring to the feature from the app or desk phone?

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DP9 IT avatar image DP9 IT mary-community-moderator ♦♦ ·

its on the app. Android and iphone.

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Here's a KB article on how you can properly warm transfer a call from the RingCentral app. Please follow the directions, and if it's still the same, kindly create a ticket so that the Technical Support Team can check on the issue.


https://support.ringcentral.com/app/phone/desktop-web/transferring-call-ringcentral-app-desktop-web.html

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