question

Hannah Kim avatar image
Hannah Kim asked mary-community-moderator commented

RingCentral Video: video recording displays speaker not speaker's screenshare.

RingCentral Video: video recording displays speaker not speaker's screenshare.


I started a meeting on RC Video. No other participants. When recording a screenshare (training video), the video itself displayed my talking head instead of the content on my screenshare except when I was not speaking. The filmreel and gallery options do not appear unless there are +1 participants. Suggestions and recommendations would be appreciated.

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@Hannah Kim Have you tried recording when you have a participant?

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