News & Announcements User Community Developer Community

Welcome to the RingCentral Community

Please note the community is currently under maintenance and is read-only.

Make sure to review our Terms of Use and Community Guidelines.
  Please note the community is currently under maintenance and is read-only.
Home » Users
Merge Two Extensions?
Tags: call routing
Mar 17, 2022 at 4:11pm   •   5 replies  •  0 likes
Ashley Gruver

Hi, my new position includes the responsibility for accounting (111) and front desk (119). Is there any way I can merge the two extensions so they can both call me through my landline/desktop/cell phone?

on Mar 18, 2022 at 9:28am   •  0 likes

@Ashley Gruver are these Call Queue extensions or user extensions?

on Mar 18, 2022 at 11:53am   •  0 likes

User extensions, thanks

on Mar 18, 2022 at 1:20pm   •  0 likes

Sorry, this is a bit confusing to me. Can you provide an example of what you would like to be the behavior?

on Mar 18, 2022 at 1:48pm   •  0 likes

Hi, say someone calls and hits extension 111. It would go to my phone. Then say someone else calls and hits extension 119. Can that also go to my phone?

2 Answers
answered on Mar 18, 2022 at 2:18pm  

Thanks for clarifying. Yes, it's possible. You can set up both extension call forwarding settings to go to your extension. Check the KB Article below on how to do it.

answered on Mar 18, 2022 at 3:47pm  

Mary's way is one way, another would be to make the second extension a SIP connection and then add that SIP in your phone (depending on the model - it would be under the phones GUI under Account)

We have several phones that have multiple lines running to them - all using whichever way works for that model. (we have both Yealink and Polycom)

You can also do a 'Presence' on the User Extension and check the options to allow for the call to be picked up. (sure there's a KB for that)

Hope that helps - I can add screen snips if needed.

Have fun,

- Joe


A new Community is coming to RingCentral!

Posts are currently read-only as we transition into our new platform.

We thank you for your patience
during this downtime.

Try Workflow Builder

Did you know you can easily automate tasks like responding to SMS, team messages, and more? Plus it's included with RingCentral Video and RingEX plans!

Try RingCentral Workflow Builder

Developer Platform
Integrated Apps
App Gallery
Developer support
Games and rewards

Resource center
Product Releases
App Download
RingCentral App login
Admin Portal Login
Contact Sales
© 1999-2024 RingCentral, Inc. All rights reserved. Legal Privacy Notice Site Map Contact Us