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Switching from deskphones to RingCentral phone app
Tags: phone, settings, express setup
Mar 23, 2022 at 11:34am   •   1 replies  •  0 likes
Amanda Gyalog

Today we switched from our old desk phones to the RingCentral application for incoming and outgoing calls. Outgoing calls works just fine, but nothing is ringing for incoming calls. All our incoming calls are going unanswered. After the call disconnects, we get an alert that we missed a call. All settings are correct for display incoming call (turned on).

When I check the status of each user phone, they are all with a red x, and states offline. I did notice one employee had his computer verified and his works fine, but I don't know where to go to verify computer.

I have been on hold with customer support for over 2 hours with no answer.

1 Answer
answered on Mar 23, 2022 at 12:43pm  

Please try again. This sounds like an impact from the partial outage yesterday and this morning.


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