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John Gladson Moses avatar image
John Gladson Moses asked ·

How to stop/pause and release the recording in embedded app, once the automatic call recording is enabled in the ring central admin portal

call recording
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Phong Vu avatar image
Phong Vu answered ·

I believe that once the call is connect, the user will see the Recording toggle button Stop/Start or something like that on the widget UI.

If you meant to toggle programmatically, I don't think that it is possible because you will need to have a telephonySessionId and the partyId of the call to call the API.

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In the UI, if we click on that Recording button (start/stop), it says "You cannot record the call at the moment. Error code: -8" The call is already active it says in audio. Because we have enabled the auto recording in the admin portal. please help suggest a solution where a pause/resume recording should be available for the user, like keyboard short cuts given below for a RC APP

https://support.ringcentral.com/s/article/10665-automatic-call-recording-enable-disable?language=en_US

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Kenny FONG avatar image
Kenny FONG answered ·

Hi, we are encountering a similar issue when we are developing our own system to stop/restart call recording recording when using embedded apps (e.g. Chrome Extension and Outlook).

The functionality is working with no problems when using the native softphone app, the call recording is stopping and starting as expected.

However, when using the Chrome Extension the API responds with the following error:

The problem seem to be only occurring when using Chrome extension and Outlook. I've not tried any other embedded apps.

Is there a solution for stopping/restarting call recording on embedded apps?


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