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Setting the outbound fax caller ID to a number that is not included?
Tags: caller id, fax
Mar 31, 2022 at 9:25am   •   2 replies  •  0 likes
Ian Stanton

I have the instructions from the knowledge base:

But the fax line for the site I am trying to configure is not an available option. How do I make it appear in the list?

on Mar 31, 2022 at 9:40am   •  0 likes

Are you the admin on the account?

on Mar 31, 2022 at 10:01am   •  0 likes


1 Answer
answered on Mar 31, 2022 at 10:45am  

Have you checked if the number is a Fax Number?

Go to Phone System > Phone Numbers > All Numbers.

Take note that numbers assigned to other extensions can't be used as your Outbound Fax Caller ID.

on Mar 31, 2022 at 1:45pm   •  0 likes

It is assigned to the fax line's extension. Can I not make other user's outbound caller ID show as the main inbound number?

on Mar 31, 2022 at 2:11pm   •  0 likes

Yes, it is not allowed to be used when assigned to other extension.

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