question

Ian Stanton avatar image
Ian Stanton asked mary-community-moderator answered

Setting the outbound fax caller ID to a number that is not included?

I have the instructions from the knowledge base:

https://support.ringcentral.com/article/Set-Caller-ID-Outgoing-Fax-RingCentral-Online-Account.html

But the fax line for the site I am trying to configure is not an available option. How do I make it appear in the list?

faxcaller id
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Are you the admin on the account?

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Ian Stanton avatar image Ian Stanton mary-community-moderator ♦♦ ·

Yes.

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1 Answer

mary-community-moderator avatar image
mary-community-moderator answered

Have you checked if the number is a Fax Number?

Go to Phone System > Phone Numbers > All Numbers.

Take note that numbers assigned to other extensions can't be used as your Outbound Fax Caller ID.

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It is assigned to the fax line's extension. Can I not make other user's outbound caller ID show as the main inbound number?

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Yes, it is not allowed to be used when assigned to other extension.

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