question

Roxanne Blackford avatar image
Roxanne Blackford asked mary-community-moderator commented

Can I limit the number of incoming calls at 1 time???

We are a small business, but our phones are constantly ringing. Is there a way that we can limit how many calls come in at a time and send other callers straight to voicemail???

call queues
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mary-community-moderator avatar image
mary-community-moderator answered

This option is not possible, @Roxanne Blackford. You may submit a Feature Request in our Ideas Portal at https://ideas.ringcentral.com/.

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Joe Cache avatar image
Joe Cache answered mary-community-moderator commented

Actually Mary... ;)

You can create Call Queues with a single extension as a Member, and then change the Wait settings. Since RC is currently set up not to allow multiple calls going to the same extension when you're on an active Call Queue call, once you're on the phone, any other call to that 'extension' does not ring through.

The IVR would then have them send their 'extension' to the Call Queue, and once one call is engaged - all other calls would follow the Wait path.

Let me know if you want screen snips on how to do this.


Have fun.


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Thanks for recommending this, @Joe Cache! I haven't tested this setup yet, but can we send the incoming calls to voicemail rather than waiting?

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Joe Cache avatar image Joe Cache mary-community-moderator ♦♦ ·

In the Call Queue, under Call Handling & Members, on the Wait Settings tab:1649101456329.png


As long as the extension number you want them to dial is set as a Call Queue, say 140 and you have the one member in at their unique extension - ext 1140 - for the physical phone - then when that physical phone is engaged, and other calls will go to voicemail.

They will need to set themselves as the Manager for the Call Queue and the email settings for vmail delivery, etc. on the Call Queue so that they get the messages.


Enjoy.


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1649101456329.png (22.1 KiB)

This is a great workaround. Thanks for sharing your knowledge, @Joe Cache! Glad to have you here!

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