Hi,
If I call from Application to invalid number, for example +17777777777, call failed with short beeps. And in session event notification will be prompt a reason.
But if I do the same from Deskphone there no reason in notification. How I can receive info about fail reason when I call from Deskphone?
Phone Application:
{ "uuid": "1951130787398840150", "event": "/restapi/v1.0/account/215740048/telephony/sessions", "timestamp": "2022-04-19T14:03:51.774Z", "subscriptionId": "879ed167-264c-420f-a07a-e970103889e4", "ownerId": "242666048", "body": { "sequence": 4, "sessionId": "19996170049", "telephonySessionId": "s-a78851a153ba8z1804222fe34ze763a50000", "serverId": "10.120.133.26.TAM", "eventTime": "2022-04-19T14:03:51.702Z", "parties": [ { "accountId": "215740048", "id": "p-a78851a153ba8z1804222fe34ze763a50000-2", "direction": "Inbound", "to": { "phoneNumber": "+17777777777" }, "from": { "phoneNumber": "+1325xxxxxxx", "name": "Pavel Yurkevich", "extensionId": "363256048" }, "status": { "code": "Disconnected", "reason": "InvalidNumber", "rcc": false }, "park": {}, "missedCall": false, "standAlone": false, "muted": false } ], "origin": { "type": "Call" } } }
Deskphone:
{ "uuid": "4953700610964252817", "event": "/restapi/v1.0/account/215740048/extension/363256048/telephony/sessions", "timestamp": "2022-04-19T14:03:59.7Z", "subscriptionId": "879ed167-264c-420f-a07a-e970103889e4", "ownerId": "242666048", "body": { "sequence": 5, "sessionId": "19996170049", "telephonySessionId": "s-a78851a153ba8z1804222fe34ze763a50000", "serverId": "10.120.133.26.TAM", "eventTime": "2022-04-19T14:03:59.627Z", "parties": [ { "accountId": "215740048", "extensionId": "363256048", "id": "p-a78851a153ba8z1804222fe34ze763a50000-1", "direction": "Outbound", "to": { "phoneNumber": "+17777777777" }, "from": { "phoneNumber": "+1325xxxxxxx", "name": "Pavel Yurkevich", "extensionId": "363256048", "deviceId": "338329048" }, "status": { "code": "Disconnected", "rcc": false }, "park": {}, "missedCall": false, "standAlone": false, "muted": false } ], "origin": { "type": "Call" } } }
Update:
Disconnect reason exists when calling from Deskphone and Phone App and getting short beeps.
Reason is not specified when I get automatically answer that number not in servicve and I need check the number. At the end of message robot saying "s p o k".
I believe that this is the different behavior between a SIP phone and a WebRTC phone. While I don't have any solution for this. I will mark this as a known issue and will discuss about this internally to see if we can improve it in the future.
Thanks for reporting this with the detailed inputs!
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