question

Travis Conway avatar image
Travis Conway asked mary-community-moderator commented

Users not showing in App

We have some users who are not showing up in the company directory in the App or Mobile App. I tried following https://support.ringcentral.com/app/admin/desktop-web/managing-company-directory-ringcentral-online-account.html but the options to Include in Company Directory are not on my admin portal.

1650560331508.png

Is there anything I am missing?

ringcentral appphonepresence
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mary-community-moderator avatar image mary-community-moderator ♦♦ commented ·

Hi Travis, if you don't have the Company Directory settings available, please submit a ticket so it can be enabled in your admin web portal.

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Travis Conway avatar image Travis Conway mary-community-moderator ♦♦ commented ·

Thank You. I added a comment to our existing ticket 15109362.

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mary-community-moderator avatar image mary-community-moderator ♦♦ Travis Conway commented ·

Good to hear. I'll follow up on the ticket.

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