question

Cote_Business Systems avatar image
Cote_Business Systems asked mary-community-moderator commented

Connected contact names in subfolders not displaying

In the desktop "Phone App" (not the RC App) there is a setting to connect to Outlook contacts and it includes all/any Contacts subfolders of Contacts. This setting will enable displaying Contact names instead of phone numbers in the sms messages (instead of their phone number) and also enables us contacting them by name easier within the RC App.

Now that we are trying to move fully to only the RC App on mobile and all other devices including Windows desktops, all our Contacts are in a Microsoft account - so we use the Connect to Microsoft setting in the RC app, BUT it is NOT displaying contact names in any of our Microsoft Contacts subfolders - we manage several subfolders of contacts to enable finding/browsing them easier on all our devices (mobile/tablet/computers) and also for sharing only specific contacts with other users. Only the contacts in the root/default Contacts folder is being connected by the RC Contacts Connect function.

We have had to reinstall the old RC Phone App on windows desktop to regain accessing all our subfolders of Contacts.

Anyone know a workaround or when this will be fixed/repaired/updated?

sms and text messagingcontacts
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mary-community-moderator avatar image
mary-community-moderator answered

This option is not available, and there is no mentioned release. Please submit a feature request in our Ideas Portal so that the Product Team can check on it. Kindly post the link here once done so others can vote for it, too. Thank you!

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Cote_Business Systems avatar image
Cote_Business Systems answered mary-community-moderator commented

I have added this as a new Idea here:

https://ideas.ringcentral.com/ideas/CUSTCOM-I-5535

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